Returns & Exchanges
At SOKOLLAB, we want you to be fully satisfied with your purchase. If you change your mind, you can return unopened and unused items within 14 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your items are in their original, sealed packaging and that the return request is initiated within 14 days of receiving your order.
Contact Support
Email our customer service team with your order number and the reason for return to receive a Return Authorization and the correct return address.
Pack and Ship
Securely package your items to prevent damage during transit and send them back using a tracked shipping service to ensure safe delivery to our warehouse.
Processing and Refund
Once we receive and inspect your return, we will process your refund to the original payment method or arrange for an exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing